FAQs

Pricing

Q: Are there payment plans available?

There are three ways to pay for your cabin for the Flower Power Cruise.   Payment Plan One is our Standard Payment Plan. We also have two Payment Plans that allow our guests to s-t-r-e-t-c-h out their payments over many months.  Payment Plan Two is our monthly Sail-A-Way plan and Payment Plan Three is our Modified Sail-A-Way plan. At the time of your reservation, you may select whichever plan you desire.

To view the details of these plans, click here

You choose the plan that best fits your needs and requirements. StarVista LIVE is dedicated to making the payments for cabins as guest-friendly as possible.

*All payments are non-refundable


Q: What does the price of the Flower Cruise include?

In addition to admission to all of the amazing performances and onboard events produced by StarVista LIVE, all of the standard items associated with a Celebrity Summit cruise are included, which includes but is not limited to meals including 24 hour room service (except for meals at the specialty restaurants), non-carbonated beverages (i.e.coffee, juices, tea, etc), use of the ship's beautiful pools, and use of the ship's health & fitness center.

The price does not include airfare, ground transportation, onboard purchases (i.e. spa services, specialty restaurants, carbonated and bottled beverages, alcoholic beverages, gift shop, etc.), gambling, excursions, or travel insurance.

Celebrity Summit does offer drink packages. Please visit their website for more information.


Q: What is StarVista LIVE cancellation policy?

All payments made are non-refundable.  StarVista LIVE strongly encourages the purchase of Travel Protection.  Please inquire at the time of booking about Travel Protection, as certain benefits are time sensitive, including Cancel For Any Reason (CFAR)*.

*CFAR coverage is 75% of the nonrefundable trip cost.  Trip cancellation must be 48 hours or more prior to scheduled departure.  CFAR must be purchased at the time of plan purchase and within 10 days of your initial trip deposit.  This benefit is not available to residents of New York State.


Q: Can I pay on any day other than the 1st of the month?

 The first of the month is the only day in which payments can be made.


Q: What do I have to do to qualify for “Alumni” status?

Anyone that has ever sailed previously on, or has an active current reservation for, a StarVista LIVE cruise is entitled to Alumni pricing when booking a new StarVista LIVE Cruise. If you’re booking over the phone, just let one of our reservationists know.

If you booked online and need your alumni discount applied to your reservation please email info@flowerpowercruise.com and provide your full legal name, booking number, and what cruise or cruise(s) you’ve been on with StarVista LIVE and we will add your Alumni discount to your reservation.


Q: Are there special rates for military personnel and who is eligible?

We do provide a “Military Rate”. To qualify for our “Military Rate” you must provide a copy of your DD-214 or a military ID.  Please email this to info@flowerpowercruise.com after booking and the 5% discount will apply to your balance before your first payment installment. Please note that in order to receive the discount, you cannot have already paid in full at the time of the application.


Q: If the cabin category I want to book is sold out how can I get on the waitlist?

If a particular cabin category is sold out, we encourage you to join our waitlist as we often have cancellations and cabins become available.  You can join our wait list by filling out the form online and your name will automatically be added to our waitlist.  

If the cabin category that you would like becomes available, you will receive an email stating availability. These cabins will be sold on a first-come, first-served basis, so be sure to book quickly,


Q: Can I use my (Mariner’s Society, Crown and Anchor, Captain’s Club) earned perks? Can I gain points for this sailing?

Yes, you can earn points for sailing on the StarVista LIVE cruises. Unfortunately, you cannot redeem any earned perks through your cruise line membership. If you have questions regarding a specific perk or amenity, you are welcome to contact the cruise line directly. If you speak with the cruise line, please make sure they understand that this is a full-ship charter.


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Travel Plans

Q: Can we book airfare and hotel reservations through StarVista LIVE?

We negotiate group rates with hotels in the area. Information about our official 2018 Flower Power Cruise hotel room block can be found here. If you need help finding an alternate hotel, please fill out this form or call our office at 844-700-3569 and one our agents will be happy to assist with your hotel needs. Please note that hotels fill quickly as this is a busy time for the Ft. Lauderdale area. For help with airfare fill out this form.


Q: How do I purchase Travel Protection?

You may purchase Travel Protection while placing your reservation or by calling (844) 299-2686.  Travel Protection is purchased on a per-person basis and is based on the amount you wish to have covered.  Please note that certain preconditions mandate purchase within 10 days of your reservation to be effective.  


Q: Is there long term parking available at the pier?

Yes, we have secured a special parking rate with Premier Cruise Parking, call 800-435-3195 refer to rate code FPC18 to get special rate of $9.50 per day inclusive of courtesy round-trip transport. Reservations must be made 14 days prior to departure date.


Q: Does StarVista LIVE offer any local transportation to the pier?

Cruise Hotel Service: For those Guests staying the night before the cruise in one of our designated hotels in Ft. Lauderdale, we provide luggage service and motor coach transportation on the day of the cruise from the hotel to the seaport. Again, we will load your baggage onto the motorcoach, and then, under your watchful eye, deliver it to the porters upon arrival at the port.


Q: I’m calling from outside of the U.S. how can I reach you?

Yes, for Europe, Australia & New Zealand call 313-565-8888 ext. 152 and ask about the Flower Power Cruise.


Q: Can I book shore excursions and beverage packages like I would on other cruises?

Yes! StarVista LIVE will provide you with a booking number for use with the cruise line about eight (8) weeks prior to sailing.  That number will allow you to complete your online check-in, as well as reserve other options, such as shore excursions, beverage packages, restaurant reservations, spa appointments, internet packages, cabanas, etc. Please note that the reservation number that is printed on your email confirmation is for use with StarVista LIVE only and will not work on the cruise line’s website.


Q: Are children allowed to cruise?

We do not allow anyone under 18 to sail on one of our themed cruises. Anyone over 18 but not yet 21 must share a cabin with a companion 21 or older.


Q: What hotel is recommended for the night before the cruise?

We recommend that guests arrive a day earlier than the cruise departs if at all possible, as there may be weather related travel delays. We typically secure a limited number of rooms at a special group rate for guests on the nights leading up to the cruise. This information can be found here. There is a group rate and a set number of rooms available that fill up quickly.

Often, hotels in the departure port city are extremely limited during this season, so we highly recommend that you reserve your hotel accommodations early.

If you are planning to arrive the day of embarkation, we highly recommend arriving before noon.


Q: Can guests bring alcoholic beverages onboard?

StarVista LIVE abides by the applicable cruise line’s alcohol policy. Please refer to Celebrity Cruise's website for the details.


Q: Can I purchase a drink package for the cruise?

Drink packages are available through the cruise line and can be purchased through them once you have your cruise line reservation number which we will send to you approximately 90 days prior to our sailing. Please refer to Celebrity Cruise's website for details.


Q: Is internet service available and how much does it cost?

Each cruise line has various internet packages and you can buy one directly from them once you have your cruise line reservation number which we will send to you about 90 days prior to the sailing. Please refer to Celebrity Cruise's website for details.


Q: Can we bring bottled water and soda onboard?

Guests are allowed to bring water and soda onboard with limitations. Please contact Celebrity Cruises for additional information.


Q: What is the dress code in the dining room, around the pool, and in the ship’s restaurants?

The overall dress theme for the cruise is “smart casual.”           

Daytime attire is not subject to limitations, so guests may dress in appropriate and tasteful clothing of their choosing. Coverups and footwear are required in all venues and dining areas.        

Evening attire is subject to the dress code for that particular evening. Most evening dress code is “smart casual,” which means no shorts, tank tops or T-shirts in the main dining rooms or premium restaurants. Jeans are acceptable attire for the “smart casual” evenings. There will be one Formal Night, and our nightly themes offer you a chance to dress up in theme-appropriate clothing most nights.

More information on nightly themes will be released approximately 8 weeks prior to sailing and will be listed on our website.


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Itinerary

Q: What is the cruise itinerary?

DATE DAY DESTINATION ARRIVE DEPART
2/24/18 SAT FORT LAUDERDALE, FL, USA   4:00 PM
2/25/18 SUN AT SEA    
2/26/18 MON AT SEA    
2/27/18 TUE ORANJESTAD, ARUBA 9:00 AM 12:30 AM
2/28/18 WED WILLEMSTAD, CURACAO 8:00 AM 5:00 PM
3/1/18 THU AT SEA    
3/2/18 FRI AT SEA    
3/3/18 SAT FORT LAUDERDALE, FL, USA 7:00 AM  

For more information, please click here.


Q: What transportation is available from the airport to hotel, hotel to pier, and pier to airport and how do I book it?

StarVista LIVE does not provide transportation from the airport to the hotel or directly to the Pier. For those Guests staying the night before the cruise in our pre cruise-hotel listed on our website, StarVista LIVE offers luggage service and motor coach transportation on the day of the cruise from the hotel to the seaport. We will load your baggage onto the motorcoach, and then, under your watchful eye, deliver it to the porters upon arrival at the port. More information and pricing can be found here.


Q: From which terminal are we sailing?

We typically post the departure terminal approximately 60 days before the sailing.  Please check back on our website on or around 60 days before sailing or look out for an email prior to departure for further instruction. Check for signs at the terminal entrance to confirm the ship location on embarkment day to confirm the ship’s location the day of.


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Entertainment

Q: How are events scheduled in the various venues and how does that affect waiting in line?

Factoring in the total number of guests, the volume of performances and activities, and the size of other venues, we do occasionally run into lines and seating pressure. We manage this to the best of our ability by opening up the venues early when we can, scheduling multiple shows at the same time, adding shows when we can and communicating the schedule so guests can plan their day and evenings. But like many well attended activities (e.g. concerts, sports events, etc.) lines can develop.

Each night, we schedule shows in The Celebrity Theatre, at 6:30 pm and 9:00 pm, respectively we accommodate every guest at one of these shows.   We also schedule additional performances and events in a number of other venues including Reflections, Rendezvous, The Atrium, The Pool and The Celebrity Theater, as available.  We try to match the artist and their performance with the most appropriate venue, taking into account the entire schedule, so as to afford guests opportunities to see as much entertainment as possible.


Q: Am I guaranteed to all shows on board?

Guests have the opportunity to attend their designated color-coded shows in The Celebrity Theatre and sit in their assigned seat. Our main evening shows, approximately 6:30 pm and 9:00 pm respectively allow guests the chance to see the show and still be comfortably accommodated for dining in the main dining room. At the time of reservation, you will select your show time and corresponding dining time. This will remain your set time for the duration of the cruise.


Q: Will I have a chance to get an autograph or picture with the artists?

The cruise is a floating music festival and, as such, the artist’s performances are the primary focus of the cruise and autograph sessions are not formally scheduled. However, there is opportunity for informal interaction between many of the artists and guests in several ways. In some of our smaller venues, we encourage the artists, and they often do time permitting, to greet guests and sign or take a picture after the event or show. Also, a number of artists organize formal meet and greets with their fan clubs on board which provide a great way to get an autograph or picture.

Additionally, some artists will bring copies for sale of their latest project (CDs, books, etc.) and when they do, we will often schedule a formal signing around those sales. When this happens, we communicate these events to guests so they can plan their schedules.

Of course with 2,000 guests, the festival nature of the cruise, the artists’ planned schedules (sound check, performances, Q&A sessions, activities, etc.) and our desire to provide as many performances as possible, it is a very busy week that will limit artist availability.


Q: Will the entertainers be on board the whole time?

Many of our artists will be onboard the ship for the entire cruise.  However, there may be some cases where an artist must join us during the trip or depart early due to schedule or family commitments.


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Paperless Documents & Online Check-In

Q: Is there an easy, online option for check-in?

Celebrity Cruises has eliminated the cumbersome document booklet and has adopted an eco-friendly online check in procedure that will certainly save you time and energy when you board the ship. You will be sent a unique booking number early-December, approximately 10 weeks before the cruise. and be directed to the Celebrity Cruises site to complete your boarding documents.  This will also allow you to book on shore excursions and purchase beverage packages. By completing this process, you will minimize your time standing in lines on your departure date. Check in online.


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Identification

Q: What type of identification will I need to board the ship?

For United States Citizens:

A valid passport book is required for all travel outside of the United States. Passports must not expire within six months after your date of travel in order to be considered valid. For further information and passport requirements, please visit www.state.gov. Passport cards are not acceptable for this charter.

For Non-United States Citizens:

You must have a valid passport and any necessary visas for travel. Please carefully verify the existing identification requirements for your particular travel situation with your local consulate. In addition, non-U.S. citizens who have previously been admitted to the United States for permanent residence must carry their Permanent Residence Card (Form I-551), commonly known as a Green Card. Resident aliens not in possession of this must obtain one at the nearest office of the United States Immigration Service.

Visas:

Visa requirements vary depending on the passport under which you are traveling and the countries being visited. Guests traveling under non-U.S., non-Canadian and non-European passports must check with the Consulate of every country visited during the cruise for specific Visa requirements. When contacting the Consulate for the country being visited, be sure to provide the complete itinerary of the cruise so the Consulate can provide the correct information as your Schengen Visa requirements. Guests may also contact a Visa service agency in their country for assistance.


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Accessibility

Q: I have a walking disability or other handicap, what do I do?

Guests with any mobility needs, severe allergies, respiratory needs, and other accessibility requirements must enroll in our SAFE program by filling out the form below before November 30.

Click here to fill out our Special Assistance Form


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Miscellaneous

Q: Is there a cabin that can accommodate 4 people?

The occupancy limit varies by cabin, some of which can accommodate 3 or 4 guests. Please note that the cabin size will stay the same regardless of how many guests are booked. In most cases, a convertible sofa bed is provided for the 3rd guest. A 4th occupant will be sleeping on a Pullman (trundle) bed that folds down from the ceiling. This guest must have the physical dexterity to climb up to the bunk bed.


Q: What if I am traveling by myself? Are there single cabins? Can you help me find a roommate?

Guests traveling by themselves are certainly welcome! There is a small selection of inside cabins that are priced at a special single rate. If those are sold out, single guests may reserve any other stateroom and the cost will be doubled (this is known as the “single supplement”). If you are looking for a roommate we can provide a list of names and you would contact them directly to arrange your own partnership. We will help organize the reservation when you both are ready.


Q: Can I get an upgrade?

You are welcome to select a new cabin as available.  If the cabin you would like is sold out, please contact us at (844) 700-3569 and we can add your name to the waitlist. If one opens up, we will notify you and you will be charged the difference in cost.


Q: I can’t go this year, but when can I book for next year?

Next year’s cruise will open for public sale shortly after the 2018 cruise returns. Keep in mind that the current guests have the ability to rebook for the following year, so inventory may be limited upon return. Check back to the website often for more specific details and get on our email list to learn about any pre-sale opportunities.


Q: Does StarVista LIVE work with Travel Agents?

StarVista LIVE, through its dedicated reservation department, provides an opportunity for registered Travel Agents to book guests on our unique theme music cruises and be significantly compensated for that effort.  For more information visit the Travel Agent page on our website.


Q: Where can we smoke on the ship? Can I smoke on my veranda?

StarVista LIVE adheres to all Celebrity Cruise policies.  

For the comfort and enjoyment of our guests, our ships are designated as non-smoking, however, we recognize that some of our guests smoke.  Therefore, to provide an onboard environment that also satisfies smokers, we have designated certain areas of the ship as “smoking areas.”  Generally, smoking is not permitted except in designated areas.  (Contact guest relations for additional details).  This policy includes smoking-like products such as electronic cigarettes.  

Smoking is not permitted inside any guest stateroom; nor on any guest veranda.  If a guest is in violation of this policy, a cleaning fee of $250 USD will be applied to their account and the guest may be subject to further action pursuant to the “Consequences Section” of Celebrity Cruises Guest Conduct Policy.  

Celebrity Cruises kindly asks all guests to please observe the non-smoking areas and to refrain from smoking cigarettes, pipes, or cigars in any of the non-designated areas.  These requests are made to provide a comfortable shipboard environment for everyone.  WHere permitted, cigarettes, cigars and pipe tobacco must always be properly disposed of and never thrown overboard.  A guest must be at least 18 years of age to purchase, possess or use tobacco. 


Q: Are guest allowed to bring medical marijuana onboard?

We do not allow guests who possess medical marijuana permits to bring marijuana onboard any of our ships.  It is only legal to use medical marijuana in the jurisdiction (state/county/city etc.) where it was prescribed.  It's a federal offense to possess it when leaving and entering the U.S. and many foreign countries.


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