PLEASE NOTE THAT THESE ARE THE CURRENT CELEBRITY CRUISES HEALTH & SAFETY PROTOCOLS FOR SAILINGS DEPARTING FROM THE UNITED STATES AND ARE SUBJECT TO CHANGE. WE WILL UPDATE THE FAQs AS WE ARE ADVISED OF CHANGES.
As Celebrity Cruises’ Health & Safety protocols continue to evolve, we are not fully able to predict what the requirements will be on our 2023 sailing. However, guests should be aware that there may well be a requirement to provide proof of valid vaccination, as updated by Celebrity Cruises, as well as potential testing and other requirements. We will announce protocols whenever Celebrity updates them as applicable for our cruises. The below protocols were in place for our 2022 sailing and are currently in place for 2023.
Health & Safety Protocols
Q: Will a COVID-19 vaccination be required for the 2023 Flower Power Cruise?
All guests who are eligible to be vaccinated must be fully vaccinated with all initial doses administered at least 14 days prior to sailing. As of May 5, 2022, this will include all guests 12 years of age and older on all Celebrity Cruises sailings.
For all sailings, including U.S. and Global departures, we will recognize a mixed series of any two of the following vaccines with a minimum of 28 days between doses, as fully vaccinated: Pfizer, Moderna, Johnson & Johnson, AstraZeneca/Covishield, Sinovac, Sinopharm, or Covaxin. Any guest who has received one dose of a vaccine (other than Johnson & Johnson) will not be considered fully vaccinated.
COVID-19 Booster Vaccine shots are not currently required to sail on Celebrity Cruises but are highly recommended to avoid additional testing and costs, at your expense.
Documentation of full vaccination must be provided at the terminal as a condition for boarding.
Q: What is considered an approved COVID-19 vaccination?
Vaccines that are fully approved or authorized for emergency use by the Food and Drug Administration (FDA) or the World Health Organization (WHO) are accepted. Sputnik V and CanSino are not accepted Covid-19 vaccines. U.S. Based AstraZeneca and Novavax clinical trial participants are also considered fully vaccinated. US participants in COVID-19 vaccine trials can be considered fully vaccinated 2 weeks after they complete the vaccine series, if it has been confirmed that they received “active” vaccine, and not placebo. Please be aware that certain countries we sail from or visit during a voyage may require a specific vaccine, and only those travelers vaccinated with the requisite vaccine will be considered fully vaccinated. Be sure to review your departure country's requirements or consult Celebrity Cruise’s guest materials prior to sailing for these requirements.
We will accept a photo of a vaccine card, but not a photocopy of the card.
Q: How and when can I provide proof of COVID-19 vaccination?
Please note that each guest will have to submit proof of full vaccination upon check in for the cruise as a condition for boarding.
We recommend each guest downloads the Celebrity Cruises mobile app before we sail for easy online check-in, access to your boarding pass and to upload important documents, including your proof of vaccination. You can also use the app onboard to access deck plans, specialty dining reservations and to track onboard expenses. No internet purchase is required to use the app onboard. Visit https://www.celebritycruises.com/celebrity-app for more app information.
Q: If I am vaccinated, do I need to take a COVID-19 test prior to boarding?
Out of an abundance of caution, Celebrity Cruises requires all guests of age and older to present a digital or printed copy of negative COVID-19 test result in order to board any sailing.
All vaccinated guests are required to present a negative COVID-19 test result at the time of embarkation. This test may be taken as either as an Antigen or PCR test, conducted within two days of boarding the ship. Each guest is responsible for making their own arrangements with an accredited testing provider as well as covering all associated costs.
Q: What Type of COVID-19 Tests are Accepted?
Accepted Types of Tests and Results
- There are two common types of diagnostic COVID-19 tests and we accept either one:
- A molecular test, also called a PCR test or NAAT test
- An antigen test, also called a rapid antigen test
- The test must be supervised by a health professional, such as a doctor, pharmacy technician, public health worker, or telehealth representative.
- You must receive a valid results document from your test provider that includes provider name, your name, the date the test was taken, type of test, and your negative result. This can be a printed document, email, or telehealth app notification. Handwritten doctor’s notes will not be accepted.
- Telehealth testing at home is only accepted when it meets certain guidelines. See below.
Tests We Do Not Accept
- Antibody tests are not accepted, as they do not detect a current infection.
- Home test kits that are self-administered at home, and not supervised live by a telehealth professional, are also not accepted.
Where and When to Get Your Test
Most local pharmacy chains offer COVID-19 Testing and most county or state websites can help you find a local public testing site. You can also go to a doctor’s office, diagnostic lab, or telehealth provider to get your test.
Some additional things to keep in mind when scheduling your test:
- For sailings that require a pre-cruise test, the day you set sail is not included as one of the days unless the country of embarkation stipulates a test to be taken within 24 hours of arrival. For example, if you are setting sail on a Saturday and you are required to take your test 3 days in advance, you can take your test on Wednesday, Thursday, or Friday before your sailing and for 2 days in advance you can take the test Thursday or Friday.
- Make sure that your selected test provider can provide you a valid results document in time for your travel.
Concierge Testing Service (For U.S. Guests Only)
Bioreference - Scarlet Concierge Service: In partnership with Bio-reference a concierge testing option is available for our fully vaccinated guests. Bio-reference will send a qualified medical technician to your home, office, hotel, or any place you choose, to perform the test. The cost is $85 per person. Your results will be ready in about 48 hours. Click here to make an appointment.
Please note, appointment times must be booked individually for each guest even when booking for a family. Multiple people booking from the same location will be tested together and will not have to wait for their specific selected appointment time. Concierge Testing Service is available in most major metropolitan areas within the United States. Please be sure and input the address of your desired testing location to check availability. In order to obtain testing results prior to embarking the ship we highly recommend guests schedule their appointment as soon as possible, for two days prior to embarkation, not including the actual day the ship sets sail. Therefore, if the guest is sailing on a Saturday, they should schedule their test for Thursday.
Scarlet Concierge Customer Support and Questions can be answered at (833) 455-0245.
In order to obtain testing results prior to embarking the ship we highly recommend guests schedule their appointment as soon as possible, for two days prior to embarkation, not including the actual day the ship sets sail. Therefore, if the guest is sailing on a Saturday, they should schedule their test for Thursday.
Scarlet Concierge Customer Support and Questions can be answered at (833) 455-0245
Order An Approved Home-Test Kit
For fully vaccinated guests, a home-test kit is available for purchase. We are working with Optum, an authorized medical provider to offer this option to our guests. Click here to purchase the Abbott BinaxNOW™ COVID-19 Ag Card Home Test
*The cost for COVID-19 test kits may be covered by your health insurance plan. Please check with your insurance provider for coverage benefits.
- Complete your pre-cruise test kit at home or any place of your choosing with the help of live video supervision by a Certified Guide. This test kit will be delivered anywhere in the United States, typically within seven days following your order date. (Expedited shipping is also available, if desired.) For the best shipping experience, we recommend placing your order at least a full week before the day you plan to take your test. Your validated test results will typically be delivered within 15 minutes.
For Additional Details on Telehealth Testing and the Abbott BinaxNOW™ COVID-19 Ag Card Home Test click here
Q: What is considered 2 days prior to my cruise’s departure?
Vaccinated guests must take their pre-cruise test no more than 2 days before boarding. When calculating which days you can take your test, be aware that the day you set sail is not counted as one of the days.
How to calculate which days to take your test:
- You must take your test no more than 2 days before embarkation. Therefore, since we are setting sail on a Monday, you can take your test on the prior Saturday or Sunday.
Q: What if my testing center does not have an appointment available or can’t guarantee a result in time?
Q: Is a home/self-test acceptable?
A home-test kit is available for purchase and is another testing option. We are working with Optum, an authorized medical provider to offer this option to our guests. Click here to purchase the Abbott BinaxNOW™ COVID-19 Ag Card Home Test.
- Complete your pre-cruise test kit at home or any place of your choosing with the help of live video supervision by a Certified Guide. This test kit will be delivered anywhere in the United States, within three business days following your order date. For the best shipping experience, we recommend placing your order at least a full week before the day you plan to take your test. Your validated test results will be delivered within 15 minutes.
Q: If my home country requires proof of a negative COVID-19 test result for re-entry following my cruise, will Celebrity Cruises administer and cover the cost of the test?
Celebrity Cruises is helping guests with this testing by making available for purchase two options:
- Onboard Testing – Guests can sign-up to be tested onboard on the last day of the sailing by our COVID-19 testing provider Eurofins. Tests are $55 per person and results are typically received within about 10 minutes.
- Test Kits – eMed COVID-19 test kits will be available for purchase at $24.50 per kit and provided as you debark the ship. eMED Test Kits have telehealth capabilities and results are provided in about 10 minutes. A United States address is required to register and utilize these test kits.
*Test prices are set by each vendor and not by Celebrity Cruises. Celebrity Cruises will not retain any portion of this payment.
Q: I require oxygen or dialysis. Can I sail?
In some cases, we are able to accept guests who use supplemental oxygen or are on dialysis at this time for the Flower Power Cruise.
All guests with any special needs requirements should contact Celebrity Cruise’s Access Department at 1-866-592-7225 or by e-mail at email@example.com to make arrangements and for further information.
Q: What other health and safety protocols will be in place for the 2023 Flower Power Cruise?
Celebrity Cruises’ enhanced cleaning and sanitization protocols and enhanced medical center set a new industry standard. Their HVAC system continuously supplies and filters 100% fresh, filtered air to all spaces. You can breathe easy knowing the robust system’s layers of protection make the transmission of aerosol particles between spaces extremely low to virtually impossible.
All Celebrity ships are thoroughly cleaned and sanitized prior to every voyage, and consistently and frequently throughout your sailing, with disinfecting cleaning agents and techniques that have been certified by health authorities as effective against SARS-Cov-2 (coronavirus). All chemicals are EPA-certified, alcohol-based, scentless, and safe for the general population. High-traffic and frequently touched areas like elevators, escalators, stairways, and promenades are cleaned every two hours and gangway rails every 20 to 30 minutes during busy times. Staterooms are cleaned daily and only while guests are out of the room, with particular attention paid to frequently used items and surfaces. All stateroom and housekeeping attendants will be continuously trained on the latest sanitization guidelines. We'll ensure cleaning standards are upheld through frequent stateroom inspections using black light technology to show surface wiping efficacy. Crew will have mandatory, ongoing training classes and refreshers that are documented to ensure all the latest protocols are being followed, in compliance with various international regulations, including the International Convention for the Safety of Life at Sea (SOLAS), Standards of Training, Certification, and Watchkeeping for Seafarers (STCW), and the International Organization for Standardization (ISO).
Celebrity has also increased the number of Purell® sanitizer stations around the ship by 75% and introduced Purell sanitizer wipe stations in high-touch areas.
Q: Do I need to wear a mask on the cruise if I am fully vaccinated?
While onboard, masks are optional but highly recommended for guests.
Masks are optional in the cruise terminal throughout boarding, screening and while disembarking, unless otherwise required by a local ordinance. We will notify guests at the terminal if masks are required.
We continuously monitor the health environment and may adjust this policy to ensure the health and safety of our guests and crew. Guests will be notified onboard, should we make changes to the policy.
We’d always recommend guests wash or replace their mask daily and choose a good quality, ideally medical-grade, standard mask. Please note that visors and face shields will not be accepted as a substitute for a face mask.
Q: Will Celebrity Cruises accept a Certificate of Recovery? If I have recently recovered from COVID-19, what documentation am I required to provide?
For all sailings departing on or after March 18, 2022, Celebrity is now accepting a Certificate of Recovery. We will not accept a Certificate of Recovery in place of a vaccination record. All guests eligible to be vaccinated must also continue to show proof of full vaccination, with the final dose of their vaccine administered at least 14 days prior to sailing.
A Certificate of Recovery, for a positive COVID-19 case at least 11 days before boarding but no more than 90 days prior to boarding, may be provided in lieu of a pre-cruise COVID-19 test result to board the ship, provided the Certificate meets the requirements below.
A Certificate of Recovery must meet the following requirements:
1. Be on official letterhead from a healthcare provider, public health official or telehealth provider showing:
- The Provider’s name
- The Provider’s address
- The Provider’s phone number
- Confirmation of your recovery and completion of isolation
2. Be typed (not handwritten) and signed by the provider
3. Must confirm the sample collection date of the positive PCR test, which must be a minimum of 11 days and a maximum of 90 days before the departure date of your cruise
4. Date of validity must extend throughout the duration of your cruise
5. Include a positive result document for a COVID-19 PCR test taken a minimum of 11 days and a maximum of 90 days before the departure date of your cruise. An antigen test result will not be accepted with a Certificate of Recovery. The test results document from your test provider must include the name of the lab that processed the test, the lab’s CLIA Lab Number or Certification Number, the address of the lab, your name, the date the test was taken, type of test, and your positive result. This can be a printed document, email, or telehealth app notification. Fully handwritten doctor’s notes (such as those written on a prescription pad) will not be accepted. Minimal handwritten components (such as a checkmark on a “positive” box) are acceptable as long as the other required information is printed on the document.
Q: Are there payment plans available?
We offer an easy, monthly payment plan to pay for your cabin for the Flower Power Cruise.
To view the details of this plan, click here.
StarVista LIVE is dedicated to making the payments for cabins as guest-friendly as possible.
*All payments are non-refundable
Q: What does the price of the Flower Power Cruise include?
In addition to admission to all of the amazing performances and onboard events produced by StarVista LIVE, all of the standard items associated with a Celebrity cruise are included, which includes but is not limited to meals including most room service (except for meals at the specialty restaurants), non-carbonated beverages (i.e.coffee, juices, tea, etc), use of the ship's beautiful pools, and use of the ship's health & fitness center. StarVista LIVE charter cruises are not included in Celebrity’s “Always Included” offer. This means that beverages and wi-fi are not included in the base price of your cabin on this cruise and will have to be purchased separately.
The price does not include airfare, ground transportation, onboard purchases (i.e. spa services, specialty restaurants, carbonated and bottled beverages, alcoholic beverages, gift shop, etc.), gambling, excursions, or travel protection.
Celebrity Cruises does offer drink packages. Please visit their website for more information.
Q: Are the stateroom amenities & services on a StarVista LIVE cruise the same as those advertised on the cruise line’s website?
StarVista LIVE operates as a charter company contracting with the cruise lines up to two years in advance. Standard stateroom amenities (i.e. robes, yoga mats, sound systems, priority embarkation, etc.) are included as part of the StarVista LIVE cruise. These amenities and services are subject to change. The cruise lines occasionally offer new retail booking promotions (i.e. onboard credit, free internet, drink packages, dining packages, etc.) as enhanced amenities during certain periods of time for some cabin types. Unfortunately, not all the same promotional amenities and services options are available to StarVista LIVE under our contracted agreement and therefore we do not offer them as a standard part of the price of our cabins. If you have questions regarding the amenities and services included with a particular stateroom category, please call our office prior to booking your cabin for confirmation.
Q: What is StarVista LIVE's cancellation policy?
All payments made are non-refundable. StarVista LIVE strongly encourages the purchase of Travel Protection. Once you receive your booking confirmation, a link will be provided to purchase Travel Protection from Travel Insured.
Q: Can I pay on any day other than the first of the month?
The first of the month is the only day in which payments can be made.
Q: What do I have to do to qualify for “Alumni” status?
Anyone who has ever sailed previously on, or has an active current reservation for, a StarVista LIVE cruise is entitled to Alumni pricing when booking a new StarVista LIVE Cruise. If you’re booking over the phone, just let one of our reservationists know.
If you booked online and need your alumni discount applied to your reservation please email info@FlowerPowerCruise.com and provide your full legal name, booking number, and what cruise or cruise(s) you’ve been on with StarVista LIVE and we will add your Alumni discount to your reservation.
Q: Are there special rates for military personnel and who is eligible?
We do provide a “Military Rate”. To qualify for our “Military Rate” you must provide a copy of your DD-214 or a military ID. Please email this to firstname.lastname@example.org after booking and the 5% discount will apply to your balance before your first payment installment. Please note that in order to receive the discount, you cannot have already paid in full at the time of the application.
Q: If the cabin category I want to book is sold out how can I get on the waitlist?
If a particular cabin category is sold out, we encourage you to join our waitlist as we often have cancellations and cabins become available. You can join our wait list by filling out the form online and your name will automatically be added to our waitlist.
If cabins open up, you will periodically receive an email stating availability. These cabins will be sold to the first people who contact us to book with priority given to online bookings. It is required that you sign up for a StarVista LIVE account so that you are ready to book online when cabins become available Due to large demand for waitlist cabins, we cannot guarantee that everyone on the waitlist will get a cabin.
Q: Can I use my (Mariner's Society, Crown and Anchor, Captain's Club) earned perks? Can I gain points for this sailing?
Yes, you can earn points for sailing on the StarVista LIVE cruises. Unfortunately, you cannot redeem any earned perks through your cruise line membership on a StarVista LIVE cruise. If you have questions regarding a specific perk or amenity, you are welcome to contact the cruise line directly. If you speak with the cruise line, please make sure they understand that this is a full-ship charter.
Q: What is the cruise itinerary?
|Thursday||3.23.23||Miami, FL, USA||4:00 PM|
|Saturday||3.25.23||Belize City||9:00 AM||6:00 PM|
|Sunday||3.26.23||Cozumel, Mexico||10:00 AM||11:30 PM|
|Tuesday||3.28.23||Costa Maya||8:00 AM||4:00 PM|
|Thursday||3.30.23||Miami, FL, USA||6:00 AM|
*All times are EST
*Ports of call subject to change
Q: What transportation is available from the airport to hotel, hotel to pier, and pier to airport and how do I book it?
StarVista LIVE does not provide transportation from the airport to the hotel or directly to the pier. For those guests staying the night before the cruise in our pre-cruise hotel listed on our website, StarVista LIVE offers luggage service and motor coach transportation on the day of the cruise from the hotel to the seaport. We will load your baggage onto the motor coach, and then, under your watchful eye, deliver it to the porters upon arrival at the port. More information and pricing will be available at a later date.
Q: From Which Terminal Are We Sailing?
We typically post the departure terminal approximately 6 weeks before the sailing. Please check the booked guests page on our website on or around 6 weeks prior to sailing or look out for an email prior to departure for further instruction. Check for signs at the terminal entrance to confirm the ship location on embarkment day to confirm the ship’s location the day of.
Q: How are events scheduled in the various venues and how does that affect waiting in line?
Each night, we schedule shows in The Celebrity Theater at 6:30 pm and 9:00 pm. We respectively accommodate every guest at one of these shows. We also schedule additional performances and events in a number of other venues including the Constellation Lounge, Rendezvous Lounge, Grand Foyer, The Pool and Celebrity Theater, as available. We try to match the artist and their performance with the most appropriate venue, taking into account the entire schedule, so as to afford guests opportunities to see as much entertainment as possible. Get a glimpse of this year’s Flower Power Cruise schedule by clicking here.
Factoring in the total number of guests, the volume of performances and activities, and the size of other venues, we do occasionally run into lines and seating pressure. We manage this to the best of our ability by opening up the venues early when we can, scheduling multiple shows at the same time, adding shows when we can and communicating the schedule so guests can plan their day and evenings. But like many well-attended activities (e.g. concerts, sports events, etc.) lines can develop.
Q: Am I guaranteed access to all shows on board?
Guests have the opportunity to attend their designated color-coded shows in The Celebrity Theater. Our main evening shows, approximately 6:30 pm and 9:00 pm allow guests the chance to see the show and still be comfortably accommodated for dining in the main dining room. At the time of reservation, you will select your show time and corresponding dining time. This will remain your set time for the duration of the cruise. Get a glimpse of this year’s Flower Power Cruise schedule by clicking here.
Q: Will I have a chance to get an autograph or picture with the artists?
The cruise is a floating music festival and, as such, the artist’s performances are the primary focus of the cruise and autograph sessions are not formally scheduled. However, there is opportunity for informal interaction between many of the artists and guests in several ways. In some of our smaller venues, we encourage the artists, and they often do time permitting, to greet guests and sign or take a picture after the event or show. Also, a number of artists organize formal meet and greets with their fan clubs on board which provide a great way to get an autograph or picture.
Additionally, some artists will bring copies for sale of their latest project (CDs, books, etc.) and when they do, we will often schedule a formal signing around those sales. When this happens, we communicate these events to guests so they can plan their schedules.
Of course, with 2,000 guests, the festival nature of the cruise, the artists’ planned schedules (sound check, performances, Q&A sessions, activities, etc.) and our desire to provide as many performances as possible, it is a very busy week that will limit artist availability.
Q: Will the entertainers be on board the whole time?
Many of our artists will be onboard the ship for the entire cruise. However, there may be some cases where an artist must join us during the trip or depart early due to schedule or family commitments.
Paperless Documents & Online Check-In
Q: Is there an easy, online option for check-in?
As of January 2021, per Celebrity Cruises (CEL), all guests should check-in online for the Flower Power Cruise. You will be sent a unique CEL booking number approximately 60 days before the cruise. Once you have this, log in to celebritycruises.com to complete your check-in online no later than 72 hours prior to the cruise and download the Celebrity Cruises app on your phone or tablet. Not only will your mobile boarding pass be available there, but you can also manage premium dining, spa and shore excursions reservations, review deck plans and read more information regarding your account with Celebrity Cruises.
Q: What if I cannot check-in online?
If you are unable to check-in online for any reason, please call our reservationists.
Q: How do I know if I have accepted the terms and conditions? If I have not yet accepted, how can I accept the terms and conditions?
If you have not yet accepted the Cruise Terms and Conditions, please make sure you do so as soon as possible to ensure that your reservation is not cancelled. If you are not sure whether or not you have accepted, you can check your terms and conditions status by logging into your account.
Simply log in to your account and look for an “Accept Terms” button under the reservation. If this button appears, you have not accepted the terms and conditions. Click this button and follow the instructions.
If you do not see this button, this means that you have already accepted the terms and conditions. You may also click on View/Modify under your reservation and you will be taken to the Payment page, which will list all of your important information including cabin number, dining time and Terms and Conditions status on the left-hand side of your screen.
Q: What type of identification will I need to board the ship?
For United States Citizens:
A valid passport book is required for all travel outside of the United States. Passports must not expire within six months after your date of travel in order to be considered valid. For further information and passport requirements, please visit www.state.gov. Passport cards are not acceptable for this charter.
For Non-United States Citizens:
You must have a valid passport and any necessary visas for travel. Please carefully verify the existing identification requirements for your particular travel situation with your local consulate. In addition, non-U.S. citizens who have previously been admitted to the United States for permanent residence must carry their Permanent Residence Card (Form I-551), commonly known as a Green Card. Resident aliens not in possession of this must obtain one at the nearest office of the United States Immigration Service.
Visa requirements vary depending on the passport under which you are traveling and the countries being visited. Guests traveling under non-U.S., non-Canadian and non-European passports must check with the Consulate of every country visited during the cruise for specific Visa requirements. When contacting the Consulate for the country being visited, be sure to provide the complete itinerary of the cruise so the Consulate can provide the correct information as your Schengen Visa requirements. Guests may also contact a Visa service agency in their country for assistance.
Q: Can we book airfare and hotel reservations through StarVista LIVE?
We negotiate group rates with hotels in the area. Information about our official Flower Power Cruise hotel room block can be found here. If you need help finding an alternate hotel, please fill out this form or call our office at (844) 700-3569 and one our agents will be happy to assist with your hotel needs. Please note that hotels fill quickly as this is a busy time for the Miami area. For help with airfare fill out this form.
Q: Is there long-term parking available at the pier?
We are currently researching affordable long-term parking options in Miami, please check back later for more information.
Q: I am calling from outside of the U.S. how can I reach you?
For Europe, Australia & New Zealand call 313-565-8888 ext. 4146 and ask about the Flower Power Cruise.
Q: Can I book shore excursions and beverage packages like I would on other cruises?
Yes! StarVista LIVE will provide you with a booking number for use with the cruise line about sixty (60) weeks prior to sailing. That number will allow you to complete your online check-in, as well as reserve other options, such as shore excursions, beverage packages, restaurant reservations, spa appointments, internet packages, cabanas, etc. Please note that the reservation number that is printed on your email confirmation is for use with StarVista LIVE only and will not work on the cruise line’s website.
Q: Are children allowed to cruise?
We do not allow anyone under 18 to sail on one of our themed cruises. Anyone over 18 but not yet 21 must share a cabin with a companion 21 or older.
Q: What hotel is recommended for the night before the cruise?
We recommend that guests arrive a day earlier than the cruise departs if at all possible, as there may be weather related travel delays. We typically secure a limited number of rooms at a special group rate for guests on the nights leading up to the cruise. This information can be found here. There is a group rate and a set number of rooms available that fill up quickly.
Often, hotels in the departure port city are extremely limited during this season, so we highly recommend that you reserve your hotel accommodations early.
If you are planning to arrive the day of embarkation, we highly recommend arriving before noon.
Q: How do I get from my hotel to the cruise pier?
Q: Can guests bring alcoholic beverages onboard?
StarVista LIVE abides by the applicable cruise line’s alcohol policy. Please refer to Celebrity Cruise's website for the details.
Q: Can I purchase a drink package for the cruise?
Drink packages are available through the cruise line and can be purchased through them once you have your cruise line reservation number which we will send to you approximately 60 days prior to our sailing. Please refer to Celebrity Cruise's website for details.
Q: Is internet service available and how much does it cost?
Each cruise line has various internet packages and you can buy one directly from them once you have your cruise line reservation number which we will send to you about 60 days prior to the sailing. Please refer to Celebrity Cruise's website for details.
Q: Can we bring bottled water and soda on board?
Guests are allowed to bring water and soda onboard with limitations. Please contact Celebrity Cruises for additional information.
Q: What is the dress code in the dining room, around the pool, in the ship’s restaurants?
The overall dress theme for the cruise is “smart casual.”
Daytime attire is not subject to limitations, so guests may dress in appropriate and tasteful clothing of their choosing. Coverups and footwear are required in all venues and dining areas.
Evening attire is subject to the dress code for that particular evening. Most evening dress code is “smart casual,” which means no shorts, tank tops or T-shirts in the main dining rooms or premium restaurants. Jeans are acceptable attire for the “smart casual” evenings. There will be one Formal Night, and our nightly themes offer you a chance to dress up in theme-appropriate clothing most nights.
More information on nightly themes will be released approximately 6 weeks prior to sailing and will be listed on our website.
Q: Can I change my traveling companion?
You may change your traveling companion up until final payment free of charge. After final payment, there is a $150 change fee up until two weeks before sailing. Changes less than two weeks before sailing cannot be accommodated. All parties involved must be aware of the changes occurring so all guests must send an email or fax acknowledging any changes. Please send your emails to email@example.com or fax our office at 313-565-3621, attention Cruise Department.
Q: What does Travel Protection offer?
Travel Protection can help protect you and your travel investment and can help provide coverage for unforeseen circumstances during your trip. Plans include coverages for Trip Cancellation/Interruption, Baggage & Personal Effects, Accident & Sickness Medical Expense, and more. We encourage you to contact our provider, Travel Insured International, at 800-243-3174 or www.travelinsured.com to find a plan that works for you.
Q: How much does Travel Protection cost?
The cost for your Travel Protection plan is dependent upon several factors, which may include your per-person trip cost, your place of residence, and your age. We encourage you to contact our provider, Travel Insured International, at 800-243-3174 or www.travelinsured.com to review plan options and related costs.
Q: How do I purchase Travel Protection?
You can contact our provider, Travel Insured International, at 800-243-3174 or www.travelinsured.com. Be sure to mention your trip dates and that you are traveling on a StarVista LIVE cruise.
Q: If I have not purchased Travel Protection for my cruise can I still do so?
Yes, you can contact our provider, Travel Insured International, at 800-243-3174 or www.travelinsured.com to see what plans are still available for you. You can also log into your StarVista LIVE account, go to My Reservations, and a button will appear with more information on how to get a travel protection quote.
Q: I have a walking disability or other handicap, what do I do?
Guests with any mobility needs, severe allergies, respiratory needs, and other accessibility requirements must enroll in our SAFE program by filling out the form below before January 1, 2023.
Q: I require a handicap accessible room, are any available?
Guests who require a handicap accessible room should give our office a call to check availability and book directly with one of our helpful reservationists. Please have appropriate documentation available to confirm your booking need. Please note we have a limited amount of handicapped accessible rooms, so inquire early. A waitlist will be available in the event that all of our handicapped accessible rooms are sold out.
Q: Is there a cabin that can accommodate 4 people?
The occupancy limit varies by cabin, some of which can accommodate 3 or 4 guests. Please note that the cabin size will stay the same regardless of how many guests are booked. In most cases, a convertible sofa bed is provided for the 3rd guest. A 4th occupant will be sleeping on a Pullman (trundle) bed that folds down from the ceiling. This guest must have the physical dexterity to climb up to the bunk bed.
Q: What if I am traveling by myself? Are there single cabins? Can you help me find a roommate?
Guests traveling by themselves are certainly welcome! There is a small selection of inside cabins that are priced at a special single rate. If those are sold out, single guests may reserve any other stateroom and the cost will be doubled (this is known as the “single supplement”). If you are looking for a roommate we can provide a list of names and you would contact them directly to arrange your own partnership. We will help organize the reservation when you both are ready.
Q: Can I get an upgrade?
You are welcome to select a new cabin as available. If the cabin you would like is sold out, please contact us at (844) 700-3569 and we can add your name to the waitlist. If one opens up, we will notify you by email and you will need to book a new cabin online. You should then call the office and your current reservation will be applied to the new upgraded booking.
Q: I can't go this year, but when can I book for next year?
Next year’s cruise will open for public sale shortly after this year's cruise returns. Keep in mind that the current guests have the ability to rebook for the following year, so inventory may be limited upon return. Check back to the website often for more specific details and get on our email list to learn about any pre-sale opportunities.
Q: Does StarVista LIVE work with Travel Agents?
StarVista LIVE, through its dedicated reservation department, provides an opportunity for registered Travel Agents to book guests on our unique theme music cruises and be significantly compensated for that effort. For more information visit the Travel Agent page on our website.
Q: Where can we smoke on the ship? Can I smoke on my veranda?
StarVista LIVE adheres to all Celebrity Cruise policies.
For the comfort and enjoyment of our guests, our ships are designated as non-smoking, however, we recognize that some of our guests smoke. Therefore, to provide an onboard environment that also satisfies smokers, we have designated certain areas of the ship as “smoking areas.” Generally, smoking is not permitted except in designated areas. (Contact guest relations for additional details). This policy includes smoking-like products such as electronic cigarettes.
Smoking is not permitted inside any guest stateroom; nor on any guest veranda. If a guest is in violation of this policy, a cleaning fee of $250 USD will be applied to their account and the guest may be subject to further action pursuant to the “Consequences Section” of Celebrity Cruises Guest Conduct Policy.
Celebrity Cruises kindly asks all guests to please observe the non-smoking areas and to refrain from smoking cigarettes, pipes, or cigars in any of the non-designated areas. These requests are made to provide a comfortable shipboard environment for everyone. Where permitted, cigarettes, cigars and pipe tobacco must always be properly disposed of and never thrown overboard. A guest must be at least 18 years of age to purchase, possess or use tobacco.
Q: Are guest allowed to bring medical marijuana onboard?
We do not allow guests who possess medical marijuana permits to bring marijuana onboard any of our ships. It is only legal to use medical marijuana in the jurisdiction (state/county/city etc.) where it was prescribed. It's a federal offense to possess it when leaving and entering the U.S. and many foreign countries.
Q: Is it possible to get married while onboard the cruise?
While we often conduct vow renewal ceremonies onboard our cruise, we cannot offer opportunities for wedding ceremonies at this time. Guests are welcome to choose to get married on land at a port of call during the sailing, but this is not something that StarVista LIVE or the cruise line is able to assist with. Congrats to you and yours!
Q: What type of noise can I expect to hear from my cabin?
If your stateroom is close to one of our main venues, you may be able to hear performances. Please be advised that some performances occur past 10 PM. Cabins near stairwells, the main dining room, and the pool can also be subject to operational sound.